Tuesday, March 22, 2016

Bad Customer Service Strikes Again...The Tale Of A Lost Car Tag...Part I


I received my official Georgia 2016 car tag (usually comes in a blue envelop), three weeks late and in a handwritten unofficial envelop from a fellow in Chicago that said he received it by mistake.




Scam?


Mistake?


Post Office screw up?


In another time, I would have chalked it up to clerk error at the local office but with identity theft all the rage now, it looks like I will need to go to the courthouse and see what's up.


Courthouses aren't a place that I spend a lot of time in--we have a new courthouse where I live and I've only been there one time--to renew my passport--but the last time I had to get any documentation about my car, that's where I went.

Parking is usually an issue up town, so imagine my surprise when I pulled into a spot right in front of the building. I gathered all the information--the letter I received from Illinois, last year's tag, my insurance card, my driver's license and was almost inside when I realized I forgot my reading glasses. I can't read anything closer than 24 inches--that's as far as I can reach with my arm (I measured)--without my glasses and figured I'd be reading all sorts of fine print before I got this latest bad customer service experience straightened out and went back and got them. If you're new to the blog you can check out my experience with the gas company and bad haircuts in earlier posts.

I retrieved my glasses, side-stepped a man-hole (I never step on those) and made my way to the front of the courthouse. The door gave notice that no firearms or weapons of any kind were permitted and I didn't give it another thought. Another surprising fact was that I was the only person around--I always thought the tax office was a hopping place.

Two officers swung into action when I walked inside. I placed my keys inside my purse and placed it and the paperwork into the gray plastic bin provided by the officer manning the x-ray machine. The other officer motioned me through the metal detector--it didn't beep (but I did make the sound in my head) and giving me a nod and smile stepped back to his place along the wall.

I waited for the bin to come through the x-ray and saw the officer frown slightly. He shook his head and then ran the tub through the machine again. "What's that?" he asked.

I looked at the screen, "That's my medical bag--it looks like a syringe."

"No, I can see that. This item right here," he said pointing to a dark spot.

I looked at the screen. For a moment, the thought "items appear closer (bigger) than they are", you know, what's written on car rear view mirrors popped into my head. "It could be a bottle of glucose," I said. I knew I had one in there and I didn't see it on the screen.

"No, it isn't that. It's right here," he said pointing to another, better defined blob.

"Hmmm, it could be a Chapstick," I said. "You're more than welcome to search it." Who knew I had such a large amount of suspicious-looking contraband in my purse?

"It looks like a knife," he said.

"Could be nail clippers. Does that count as a knife?"

"No, it doesn't," he said giving me a look.

"You can search it. I don't mind." (They must be bored)

"I think it's okay. Have a nice day," he said dismissing me.

I picked up my purse and smiled at the other officer. "Thanks, y'all have a good one. Is the tag office still in the basement?"

"Nope. It moved. Only thing here is court-related issues and court isn't in session this week. You gotta go to the old hospital for tax issues...


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